A professor turned brain surgery patient is offering a course on improving patient exit surveys, gaining patient compliance, easing pain, and calming fears.
"Lying still in my hospital bed, inundated with tubes and needles, aware of every interaction, but unable to respond, I experienced the best and worst of medical empathy," says Shari Bookstaff, author of Lifetime of Impact! "The drastic inconsistency in my experience as patient during many months in the hospital inspired me to refocus my career in the direction of encouraging the expression of empathy in every medical situation."
